Copper or fibre broadband problems in your new build home - customers at home and work

If you've moved into your newly built home, the developer isn't on site and you can't place an order with your chosen service provider use this form to let us know what the problem is. Please don't provide any personal sensitive information.

If your query relates to an existing service please contact your Service Provider.

We'll use the information you provide to investigate and progress your query. Please also read our privacy policy www.homeandbusiness.openreach.co.uk/privacy-policy which describes how we may use your personal information.
 

Please note that the questions marked with an asterisk, '*', are mandatory.

1Your full name *

2Your email address *

3Please confirm your email address. *

4Please provide a phone number where we can contact you. *

5The new site address where you want service. *

6Has your new site development ever been known by another name? If so please provide details. 

7If known, who is the builder / developer of your home. 

8If you have already tried to order a service from a service provider, please tell us their name (e.g. Sky, TakTalk, BT etc). 

9Which of the following sockets is in your home? 

10Additional Comments 

Write your comment within 500 characters.
I am happy for you to contact my Service Provider about this issue.

* If you want to find out more about how we collect and use your personal information visit www.openreach.co.uk/privacy.

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