Mental Health Strategy - User experience survey

Here at the Scottish Ambulance Service we would like to hear about what is important to you in shaping our mental health strategy, which is currently being renewed. This strategy will help us deliver the best quality care and service for you and others in Scotland.

The reason we are doing this brief survey, in partnership with See Me, is because we want our service to better reflect our approach, which strives to be person-centred, safe and effective, quality and outcome focussed, collaborative, fair and equitable, and value driven. Our duty of care towards the people we work with extends not only to their physical health but also their mental health; we want our service to demonstrate that.

In this survey this is what we mean by:

Mental health problems: We all have mental health. Everyone’s experiences of mental health are different and it doesn’t always stay the same. It can change as circumstances change and as you move through different stages of your life.  We all have times when we feel down or stressed. Often these feelings pass, but sometimes they can develop into a more serious problem. Some examples but not an exhaustive list: Anxiety and panic attacks, bipolar disorder, depression, eating disorders, obsessive-compulsive disorder (OCD), personality disorders, post-traumatic stress disorder (PTSD), psychosis, schizophrenia, self-harm and suicidal feelings or thoughts.
Mental Health Strategy: A document listing and describing the specific actions and objectives that the Scottish Ambulance Service is committing to in relation to supporting the mental health of the individuals we work with.

1Have you ever contacted the Scottish Ambulance Service in relation to a mental health problem?

2If you answered yes to question 1, please tell us about your experience

Write your comment within 1000 characters.

3If you answered no to question 1, have you personally experienced a mental health problem?

Please tell us to what extent do you agree or disagree with the following statements?

4I would trust the Scottish Ambulance Service to respond to my needs if I was experiencing a mental health problem.

5I would feel confident about calling the Scottish Ambulance Service if I was experiencing a mental health problem.

6In a crisis situation, I feel confident contacting the following services in relation to a mental health problem:

7Please leave any comments about your answers to question 6

Write your comment within 1000 characters.

8Outside a crisis situation, I feel confident contacting the following services in relation to a mental health problem:

9Please leave any comments about your answers to question 8

Write your comment within 1000 characters.

 

Thank you for taking the time to respond to this survey.

 

If you’re a Young Scot Member you have earned 100 Rewards points for completing the Mental Health Strategy Survey. Log in to redeem your points or enter your points code: 539MREHJ

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