ScotSTAR Parent / Carer Questionnaire

1Which transport / retrieval team undertook the transfer of the patient? 

2Please select the age bracket of the patient: 

3Please select the patient's Health Board of Residence: 

4Were you informed about the reasons for the patient’s transfer prior to the team arriving? 

5Before meeting the team, how did you feel about the patient’s transfer? 

Write your comment within 2000 characters.

6Did the transport team introduce themselves? 

7Were you provided with the relevant transport team's family information booklet? 

8Did the team explain the transport process and what they were doing while they were preparing the patient for transfer? 

9Did the team update you on the patient’s condition and answer any questions? 

10Did the team treat you and your family with courtesy and respect? 

11Were you given contact and travel details for the hospital to which the patient was being transferred? 

12If appropriate, did the team give you the opportunity to touch/hold the patient before their transfer? 

13After meeting the team, how did you feel about the patient’s transfer? 

Write your comment within 2000 characters.

14We can sometimes offer one parent/carer a seat in the ambulance/plane to travel with the patient. Were you offered the opportunity to travel with the patient? 

15If a seat was available did you accept this offer? 

16If yes, how did you feel during your journey? 

17If you were not allowed to travel with the patient, was the reason explained to you?  

18If yes, what was this reason? *

19As a parent / carer, what do you think the team did well? 

Write your comment within 2000 characters.

20As a parent/carer, what would you suggest the team could improve on for a better transfer experience for patients and their carers? 

Write your comment within 2000 characters.

21Overall, how would you describe the care provided by the relevant transport team?  

22Would you like to make any additional comments? 

Write your comment within 2000 characters.

This form is designed to collect anonymous feedback.  Any information provided will be treated as confidential and only used internally for service improvement.

Thank you for your participation.

 

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